Customer satisfaction is our priority. This policy establishes the guidelines for refund requests regarding products and services purchased from D’Paulo Comércio e Serviços, in accordance with e-commerce best practices and consumer protection legislation.
7-Day Unconditional Guarantee
We offer a 7-calendar-day money-back guarantee for all purchases made on our website. If for any reason you are not satisfied with your product, you may request a cancellation and a full refund of the amount paid within this period.
The 7-day period begins on the date of payment confirmation and the release of access to the product (download, license key delivery, or platform access).
Specific Rules by Product Category
To ensure transparency in the process, we detail below how a refund affects access to each type of product:
Software and Audio Plugins: Upon processing the refund for a plugin, the license key (serial) linked to your purchase will be immediately revoked and invalidated. The software will cease to function in your workstation (DAW) as soon as the refund is approved.
Online Courses: The refund request will result in the immediate blocking of your user account on our educational platform. You will lose access to video lessons, support materials, and any exclusive student forums or groups.
Processing and Refund Timeframes
After your request is submitted, our team (or the Paddle team) will review the order within 2 (two) business days.
Once approved, the refund will be processed by Paddle, and the amount will be returned to the original payment method used for the purchase (Credit Card, Pix, PayPal, etc.).
The time it takes for the funds to become available in your bank account or on your credit card statement varies depending on your bank or credit card issuer. It typically takes 3 to 5 business days (or up to the next billing cycle for international credit card purchases).
Exceptions and Special Cases
Requests made after the 7-calendar-day period will not be eligible for a refund.
We do not issue partial refunds for promotional bundles or packages. Returning an item from a bundle will result in the cancellation of the entire package.
For additional questions regarding payments, transactions, or technical support, please contact us via email at contact@l4fontaneaudio.com.
